See also Can a shared mailbox still receive emails?ģ.In the Add shared folder dialog box, enter the mailbox’s email address or name and click Add.Ĥ.The mailbox is now visible in your OWA folder list.
Now, let’s have a look at a step-by-step guide for opening a shared mailbox in OWA: Add a Shared Email Account Through OWA.Ģ.Right-click your name in the folder list on the left and select Add shared folder… Enter the name of the shared mailbox, then click Open. Select the user name in the upper-right corner of the page, and then select Open another mailbox.Ĥ. To gain access to a shared mailbox, you must first obtain authorization from the mailbox manager, often known as the “owner.”įollow these steps to open a shared mailbox in Outlook Web App:ģ. If you need to access a shared mailbox and want to use the Office 365 Outlook Web App (OWA) rather than your desktop/laptop Outlook client, you have various options: Read on to learn more about how you may accomplish this. If the shared mailbox is not opening, you may try disabling, restarting Outlook, and re-enabling Cached Exchange Mode in your Outlook profile’s advanced profile configuration options. This issue arises because you cannot directly access a shared mailbox using Outlook Web App in office 365. When users try Web App to access a shared mailbox, they see a blank page. It is a rare problem to be unable to open a shared mailbox in OWA. It was originally known as Outlook Web App, but it is now more commonly referred to as Outlook. OWA is a web-based program that lets you access your Outlook email.
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